Tag Archives: Web of Trust

Online PC Care Tells Me–“Remove Onlinepccare Scam From Your Website”

imageThe funny think about the “truth” is – it’s a variable. There are countless versions of the truth (unfortunately), including – “your truth”“my truth” –  and, “the truth”. It seems Online PC Care is questioning “my truth”, and is disputing the contents of an article I wrote earlier this year – Is Online PC Care A Scam? – outlining my highly unsatisfactory personal experience with one of its cold call sales representatives.

In an email (full contents below), Online PC Care states – “the scam posted in your website is seriously hampering our image”.  Now, before I go any further into this, let me say – Yes!! I’m absolutely delighted to hear it!

Online PC Care’s email:

Sir,

It has come to our notice that your website is publishing illegitimate scams against us. This is resulting in a very bad reputation of our company. The concerned person or party who has posted this has no substantial proof in his/her claim. So this is causing a negative effect in the minds of the persons who are visiting your website.

First off let me inform you that our company has a very good reputation in the market, there are lots of satisfied customers who has recommended us to their friends and relatives. In our website, we have numerous testimonials from people all over the world.

In such a case, the scam posted in your website is seriously hampering our image. I suggest that you review our website thoroughly, study the way we operate, and then come to the conclusion whether the scam posted is a legitimate one.

So it is a request on our part to remove the scam, as it is appearing totally ill. It’s a good initiative you have taken to reveal the scams, but when the allegations are made against the company who is so well reputed in the market and very honest in their services, then it becomes troublesome for us to bear it. We are waiting for your reply soon in this matter.

Yours Faithfully,
Amit Roy
Onlinepccare Team

Response breakdown:

The concerned person or party who has posted this has no substantial proof in his/her claim.

The article is a virtual blow-by-blow description of a cold sales call from a Online PC Care representative, who lied throughout the conversation regarding fictitious issues affecting my PC – “the overall presentation was structured in such a way, as to attempt to fraudulently convince me I had serious computer problems, including a non-existing malware infection.”

In fact, the conversation referred to in the article, was the second such conversation I had with an Online PC Care representative in that particular week. I choose to report on the second call only, in order to give your company the benefit of the doubt – such as it was.

First off let me inform you that our company has a very good reputation in the market, there are lots of satisfied customers……

You need to step back for a moment and take a reality break. The reality is – your company’s reputation sucks – big time! It behooves you to do a simple Google search using the keywords “Online PC Care”. I’m sure you’ll not be surprised to see that “Scam”, is the keyword most often associated with your organization.

The following screen capture attachment will save you the effort. You’ll notice in the Google search returns, that the Microsoft Answers site addresses the issue as to whether your company is involved in scamming.

Question – What information could “online pc care” a India cold call extract from my computer? They said they were Microsoft, I allowed them remotely into my computer, to fix a so called problem.

Answer – As you’ve realized – it was a scam!. You now need to notify your bank, and anyone who you’ve had dealings with over the internet, shut down your PC, and do a reformat/reinstall – there is no telling what the scammer has installed on your PC without your knowledge.

I feel a certain sense of accomplishment in seeing that my article is included on the first page. It seems “my truth” has validity. BTW, I’m curious to know if you’ve requested that Microsoft take down this inflammatory reference to your company. If not, then why not?

Google search inquiry – first page.

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Let’s not stop there though. If you’re curious as to what your reputation is, as determined by the WOT (Web of Trust) online community, then you’ll be interested in the attached WOT reputation rating screen shot.

It couldn’t get much worse – could it?

image

FYI, I’ve included in this response a few (a very few), article references which investigate Pecon Software (your umbrella company).

The Guardian newspaper – Police crack down on computer support phone scam: An article which reports that Indian authorities shut down 19 websites following complaints from the UK and elsewhere. Here’s an excerpt –

Among those shut was supportonclick.com, registered to Pecon Software, a firm based in Kolkata. The company has now opened another support website, called onlinepccare.com, which is the subject of numerous online complaints about cold calling, “bullying”, and claims that the caller is from Windows PC care.

The Guardian newspaper: PC virus’ phone scam: supportonclick company insists it is innocent. Here’s an excerpt –

After being told to download a program that handed over remote control of their computer so the caller could install “fixes”, the PC users were told of the £185 charge for subscription to “the preventative service”. But the “fixed” computers never had any problems, and the value of the service was dubious.

Unfortunately, typical computer users pay little attention to warnings, and alerts designed to warn then against sophisticated scams. On top of which, consumers are easily manipulated, by well trained and persistent cold callers (but you know that), into ignoring safety precautions.

I’m glad to have received your take-down request, since it provides me with another opportunity to shine a light on the dark spaces in which parasitic organizations, such as yours, thrive.

Just to be clear – the ship has sailed, and I have no intention of retracting anything I’ve written regarding Online PC Care, or honoring your request for a take-down.

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Filed under Cyber Crime, Cyber Criminals, Don't Get Scammed, Don't Get Hacked, Internet Security Alerts, Online Safety, Opinion, Windows Tips and Tools

Why Are Geeks and Techies So Arrogant?

antivirus.jpgIt has been my experience that Geeks, Techies and computer industry pundits have a tendency to be arrogant and contemptuous of others who do not posses the level of technical understanding that they suppose themselves to have. 

This trait of course is not restricted to those involved in computer technology. I’ve met more than a few auto mechanics who were as arrogant as any arrogant computer Techie I’ve come into contact with. 

It seems to me however, that in the computer industry it is epidemic; from low level consumer oriented technical support at some of the popular retail chains, to software developers who choose to forget that the Computer World/Internet is populated by average users who generally lack sophisticated skills. 

This arrogance is counterintuitive to a new trend in system and Internet security; people driven security. A trend that is exemplified by WOT, (Web of Trust) an Internet community whose purpose is to allow its members to exchange their personal knowledge about a web site’s trustworthiness, vendor reliability, privacy, and child safety by way of an Internet Browser add-on. It seems that people driven security without arrogance has arrived.

I never fail to be amazed when I read the barrage of techno language and techno babblespeak aimed at that mythical computer user who, in reality, doesn’t exist. The computer industry needs to come to an understanding that there is a substantial knowledge gap that exists in the real world of computing? 

Recently I read an article by Larry Dignan, Editor in Chief of ZDNet, in which he described the continuing debate surrounding the viability of the anti-virus industry. It seems at some senior levels of the industry, it is a commonly held belief that anti-virus software is virtually worthless since it cannot keep up with rapidly evolving threats. The proposed solution then is the elimination of anti-virus software. 

In my view this is an arrogant and condescending approach to a real world problem, a real world inhabited by real people, and not just by Techies who are familiar with all of the issues surrounding system security. This is the type of pseudo advice that could lead to chaotic consequences for a typical user. 

Fact: Typical users simply don’t know how to protect themselves adequately. 

The reality is, the majority of computer users are undereducated when it comes to the dangers and threats that the Internet poses to their machines, and to their personal privacy. 

Anti-virus applications are designed to help average users; not the technically sophisticated. So, of course there is a need for them. 

I have a computer sophisticated Internet friend, one who teaches University level Computer Sciences, who frequently reminds me “Too much security is still not enough”. Sadly, he is right. 

I find most tech people (remember I am one), can’t see past the end of their nose when it becomes necessary to look at the broader picture. For example, it would be helpful to develop a view that encompasses the various degrees of computer competency that exists.

The following comment, from one of the forums I participate in sums it up nicely, “Until folks stop trying to exploit/cripple/destroy others, we will need anti-virus software as part of the mix of security solutions. To those who think not … try a virus … you’ll change your mind.”

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Filed under Interconnectivity, Living Life, Online Safety, Personal Perspective, Safe Surfing, System Security, Windows Tips and Tools

Want the Best in Free Internet Security? – Get People Driven Security With WOT

dangerous_websites_pie_small.jpgSome time ago I received an email from Esa Suurio, CEO of a relatively new free web service/browser add-on, WOT (web of trust), in which he set out the advantages of this Internet community whose purpose is to allow its members to exchange their personal knowledge about a web site. According to WOT, the user community now has reputation data on over 17 million sites worldwide.

The shared information on a site’s reputation includes trustworthiness, vendor reliability, privacy, and child safety. In addition, WOT uses hundreds of trusted sources including phishing site listings, to keep users protected against rapidly spreading threats.

Based on the information I gathered I decided to test this browser add-on for 30 days. A major attraction for me was WOT’s ability to provide information on the reliability/unreliability of online shopping sites. I was so impressed with WOT’s functionality that I have kept this browser add-on as part of my permanent security armor.

People-driven security is an idea whose time has finally arrived. An obvious advantage of the Internet is the gathering and dissemination of information. What better way to use the Internet then, than to provide critical security information gathered from web users, to the people most in need of this information; other web users.

Johannes Ullrich, chief research officer at the Internet Storm Center (ISC), has been quoted as saying with respect to people driven security “The good guys need to out-share the bad guys to help counter them.” Given the unstable state of Internet security, it would be difficult to disagree with the sentiment expressed in this statement.

Quick facts – WOT checks the following:

  • Trustworthiness
  • Vendor reliability
  • Privacy
  • Child Safety

 

WOT is free and it’s available for both Internet Explorer and Firefox.

Download at: MyWot

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Filed under Browser add-ons, Firefox Add-ons, Freeware, Internet Explorer Add-ons, Internet Safety, Internet Safety Tools, Online Safety, Phishing, Safe Surfing, System Security, Windows Tips and Tools