The funny think about the “truth” is – it’s a variable. There are countless versions of the truth (unfortunately), including – “your truth” – “my truth” – and, “the truth”. It seems Online PC Care is questioning “my truth”, and is disputing the contents of an article I wrote earlier this year – Is Online PC Care A Scam? – outlining my highly unsatisfactory personal experience with one of its cold call sales representatives.
In an email (full contents below), Online PC Care states – “the scam posted in your website is seriously hampering our image”. Now, before I go any further into this, let me say – Yes!! I’m absolutely delighted to hear it!
Online PC Care’s email:
Sir,
It has come to our notice that your website is publishing illegitimate scams against us. This is resulting in a very bad reputation of our company. The concerned person or party who has posted this has no substantial proof in his/her claim. So this is causing a negative effect in the minds of the persons who are visiting your website.
First off let me inform you that our company has a very good reputation in the market, there are lots of satisfied customers who has recommended us to their friends and relatives. In our website, we have numerous testimonials from people all over the world.
In such a case, the scam posted in your website is seriously hampering our image. I suggest that you review our website thoroughly, study the way we operate, and then come to the conclusion whether the scam posted is a legitimate one.
So it is a request on our part to remove the scam, as it is appearing totally ill. It’s a good initiative you have taken to reveal the scams, but when the allegations are made against the company who is so well reputed in the market and very honest in their services, then it becomes troublesome for us to bear it. We are waiting for your reply soon in this matter.
Yours Faithfully,
Amit Roy
Onlinepccare Team
Response breakdown:
The concerned person or party who has posted this has no substantial proof in his/her claim.
The article is a virtual blow-by-blow description of a cold sales call from a Online PC Care representative, who lied throughout the conversation regarding fictitious issues affecting my PC – “the overall presentation was structured in such a way, as to attempt to fraudulently convince me I had serious computer problems, including a non-existing malware infection.”
In fact, the conversation referred to in the article, was the second such conversation I had with an Online PC Care representative in that particular week. I choose to report on the second call only, in order to give your company the benefit of the doubt – such as it was.
First off let me inform you that our company has a very good reputation in the market, there are lots of satisfied customers……
You need to step back for a moment and take a reality break. The reality is – your company’s reputation sucks – big time! It behooves you to do a simple Google search using the keywords “Online PC Care”. I’m sure you’ll not be surprised to see that “Scam”, is the keyword most often associated with your organization.
The following screen capture attachment will save you the effort. You’ll notice in the Google search returns, that the Microsoft Answers site addresses the issue as to whether your company is involved in scamming.
Question – What information could “online pc care” a India cold call extract from my computer? They said they were Microsoft, I allowed them remotely into my computer, to fix a so called problem.
Answer – As you’ve realized – it was a scam!. You now need to notify your bank, and anyone who you’ve had dealings with over the internet, shut down your PC, and do a reformat/reinstall – there is no telling what the scammer has installed on your PC without your knowledge.
I feel a certain sense of accomplishment in seeing that my article is included on the first page. It seems “my truth” has validity. BTW, I’m curious to know if you’ve requested that Microsoft take down this inflammatory reference to your company. If not, then why not?
Google search inquiry – first page.
Let’s not stop there though. If you’re curious as to what your reputation is, as determined by the WOT (Web of Trust) online community, then you’ll be interested in the attached WOT reputation rating screen shot.
It couldn’t get much worse – could it?
FYI, I’ve included in this response a few (a very few), article references which investigate Pecon Software (your umbrella company).
The Guardian newspaper – Police crack down on computer support phone scam: An article which reports that Indian authorities shut down 19 websites following complaints from the UK and elsewhere. Here’s an excerpt –
Among those shut was supportonclick.com, registered to Pecon Software, a firm based in Kolkata. The company has now opened another support website, called onlinepccare.com, which is the subject of numerous online complaints about cold calling, “bullying”, and claims that the caller is from Windows PC care.
The Guardian newspaper: PC virus’ phone scam: supportonclick company insists it is innocent. Here’s an excerpt –
After being told to download a program that handed over remote control of their computer so the caller could install “fixes”, the PC users were told of the £185 charge for subscription to “the preventative service”. But the “fixed” computers never had any problems, and the value of the service was dubious.
Unfortunately, typical computer users pay little attention to warnings, and alerts designed to warn then against sophisticated scams. On top of which, consumers are easily manipulated, by well trained and persistent cold callers (but you know that), into ignoring safety precautions.
I’m glad to have received your take-down request, since it provides me with another opportunity to shine a light on the dark spaces in which parasitic organizations, such as yours, thrive.
Just to be clear – the ship has sailed, and I have no intention of retracting anything I’ve written regarding Online PC Care, or honoring your request for a take-down.
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