Norton Security Scan – Easy to Install But Just Try To Get Rid Of It!

As well as writing a great Blog (What’s On My PC),  popular guest writer Rick Robinette, often jumps in to help his readers with techno issues.

Here’s how Rick diagnosed, and solved, one reader’s problem with Norton Security Scan removal.

Hey Rick, there’s this Norton Security Scan thing that’s dug in like a tick and I can’t get rid of it… My computer is running dog slow!

Norton Security Scan

This was a recent subject in an email I received. Of course, my first thought and instinct as a techie, was malware…

The Good… I started researching Norton Security Scan and from what I found is that Norton Security Scan is a free legitimate app (by Symantec), that provides on-demand scanning and removal or repair of viruses, spyware and other malware. The virus definitions are updated when your computer is connected to the internet.  Ok, that did not sound too bad.

The bad… Further research indicates that Norton Security Scan has a tendency to piggyback onto your PC via other software installs (such as Adobe Shockwave Player).

From what I am reading you can opt out installing Norton Security Scan, via these other software installs, but through (in my opinion) trickery the check box to opt out is already checked. Most computer users will not know the difference; therefore, they continue the install of the app and Norton Security Scan comes along for the ride.  As a result, Norton Security Scan runs alongside your other installed security software and the end result is slow PC (and the potential for problems).

The bad… Once on your PC, this app really does dig in like a tick, is very difficult to remove through normal uninstall channels, will keep coming back; AND from what I am reading will use scare tactics to encourage you to buy other Symantec security products. Hmmmm… Sounds like the tactics used in a malware scareware attack…

A Possible Solution… Getting back to the problem at hand with removing Norton Security Scan… I emailed the person back and had them run the latest version of the Norton Removal Tool and the report I received back was that “I believe we got it…”.

This tool is engineered to remove various Norton products and hooks from your PC. During my research, I did find instances where registry edits and manual deletion of files/folders associated with Norton Security Scan may also be required.

Lessons Learned…

First Lesson: During any software install make sure you read everything closely during the installation steps to ensure you are installing only what you want to install. Being a seasoned software installer and tester, I have been finding more and more instances, during installation routines, where other second party apps are being installed and coming along for the ride. Sometimes the “opt out” for these apps are cleverly camouflaged.

Second Lesson: Any security apps that you have installed and you decide to uninstall them, make sure you visit the software products site to determine the removal process. Security apps, when installed (such as antivirus, antispyware, antimalware), are very complex and often require special tools to take them off of your PC. The normal uninstall process, built into Windows, typically will not do a thorough job.

This is a guest post by Rick Robinette, who brings a background as a security/police officer professional, and as an information technology specialist to the Blogging world.

Why not pay a visit to Rick’s site at What’s On My PC. Like me, you’re sure to become a frequent visitor.

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11 Comments

Filed under Anti-Malware Tools, Geek Software and Tools, Guest Writers, Slow Computer, Software, Symantec, Uninstall Tools, Utilities, Windows Tips and Tools

11 responses to “Norton Security Scan – Easy to Install But Just Try To Get Rid Of It!

  1. Mister Reiner

    “From what I am reading you can opt out installing Norton Security Scan, via these other software installs, but through (in my opinion) trickery the check box to opt out is already checked.”

    There area a lot of products offering additional installs these days and I find it most irritating that software companies have chosen to check the box by default. Very uncool.

    • Foxtrott

      Anti-Malware suits in Europe have made it more or less mandatory that the ‘opt out box’ to be checked by default.
      And this shouldn’t be news to ‘software experts’ posting here.

      • Foxtrott,

        We “software experts” who post here, thank you for sharing. Perhaps you could advise us – which European Anti-Malware developers got together, and agreed to make it “more or less mandatory that the ‘opt out box’ to be checked by default.”

        Bill

  2. Mal

    Hey Bill,

    If I download Adobe Flash Player update from Filehippo, that Norton toolbar option is not part of the package. Just a straightforward install. That’s why I like Filehippo for my downloads.

    cheers

    • Hey Mal,

      You’ve mentioned that you like FileHippo a few times, and I’ve now added it to my bookmarks. Have to admit – their update check is top drawer.

      Thanks for that.

      Best,

      Bill

  3. Mal

    Hey Bill,

    Yep, they are a great site, have been using them for about 8 years now, for the reasons outlined above and also because they keep older versions of software available for download (which I’ve probably said before too lol).

    Cheers

  4. Siam

    Hi Bill and co. Another fan of Filehippo here as well. The ability to download older versions without having to trawl the internet to find them is a big drawcard for me. This has been necessary when upgrades haven’t performed as I would like. The site also offers an Update Checker (http://filehippo.com/updatechecker/). I don’t use it, but it might be useful for some.

  5. Siam

    Whoops, just realised you mentioned their Update Checker. Sorry for the double-up, Bill.

  6. Thanks for the info. I was wondering where this came from, it just showed up on my computer one day. I will try your suggestions.