Remotely Assist Friends and Family with LogMeIn Express Beta

image If you’re the person who’s often asked by friends, to help them, their friends, their neighbors, ……..the list goes on, to reconstruct a computer that is not responding appropriately, has become loaded with malware, etc., then LogMeIn Express Beta is worth taking a look at. Running this free screen sharing/remote control application is simple – one of the easiest I’ve used.

To get up and running:

The sharer (host), downloads a small 874Kb applet from the LogMeIn Express site.

You (viewer), enter a 12-digit code given to you by the sharer, e.g. email, and then enter the code on the LogMeIn Express website.

That’s it – you now have access to their screen and remote control. To make it even easier, Chat is enabled – no voice support is included in this version.


Security is built into all aspects of a LogMeIn Express session; the  connection is secured using 256-bit SSL encryption.


It struck me, that the typical computer user using LogMeIn Express , doesn’t need to know anything about ports or protocols, or any other complicated jargon, and with LogMeIn Express up and running, connection to the remote computer can be accomplished within minutes.

A number of my friends, who are only moderately techno competent, have used this neat little tool to rescue their family’s and friend’s computers. Many have commented that it feels just as if they were working side by side with the remote user, on the same PC. I second that perception. Awesome!

Fast facts – from the developer’s site:

It’s Simple

Session code generated by the host instantly shares screen with one or many

Small download for the host; no client required for the viewer

Easy-to-use chat capabilities

It’s Secure

End-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions

Permission based — end user must approve remote control

It’s Free

Express Beta is free for both commercial and non-commercial use

Host requirements:

Windows 7, Vista, XP, Server 2003 & Server 2008 (all including 64-bit)

Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Viewer requirements:

Flash Player 9, 10

Internet Explorer 6, 7, 8 or Firefox 3 or Chrome 3 or Safari 4

Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)

Go to: LogMeIn Express

Bottom line: If you have the skills, and you have the opportunity to provide tech support to your family or friends, then LogMeIn Express might just be the tool you’ve been looking for. Keep in mind however, that this application is still in Beta.

If you found this article useful, why not subscribe to this Blog via RSS, or email? It’s easy; just click on this link and you’ll never miss another Tech Thoughts article.


Filed under downloads, Freeware, Geek Software and Tools, Interconnectivity, Remote Tech Support, Software, Utilities, Windows 7, Windows Tips and Tools, Windows Vista, Windows XP

16 responses to “Remotely Assist Friends and Family with LogMeIn Express Beta

  1. Neil

    I have been using Log Me In Free to run my work computer from home for some time now and I like it. Is there any advantage to switching to Express?

    • Bill Mullins

      Hi Neil.

      No, there is no real advantage in making the switch, and as you say – you like LogMeIn Free. It’s often much better to stay with what one is comfortable and familiar with, rather than making a change for some perceived minor advantage.

      Thank you for coming by.


  2. MM

    Compared to Teamviewer and Netviewer, how good is LogMeIn?
    TV and NV are also free for private use.

    • Bill Mullins

      Hey MM,

      I haven’t tried NetViewer so I can’t comment, but TeamViewer, is miles ahead of anything in it’s class. Having said that, LogMeIn Express Beta is an acceptable solution for those who need a simple solution, without all the bells and whistles.

      Thanks for stopping by.


  3. Liam O' Moulain

    Sounds like a good app, but I’m going to stick with Team Viewer the free (not Beta) version.


    • Bill Mullins

      Hey Liam,

      Stick with what you know, and what you are comfortable with.

      Thanks for visiting.


  4. Neil

    The answer seems to be, No. They are 2 completely different animals. Express lets me log on and view the host computer, but does not let me control it.

  5. John

    Hi Bill,

    How would you like to get some remote practice on my pc. 🙂

    Outlook died on me yesterday and has completely frozen up. I can still open it but I can’t open any mail or anything. I have no idea why it has done it, but searching for answers the problem seems common but the fix is a bit more challenging to find.


    • Bill Mullins

      Hey John,

      If I know you, you’ll figure it out.


      • John


        More by good luck than anything else but yes I did sort it out.

        Seems I had one corrupt email (non viral) which once I finally deleted it things were back to normal.


  6. Ranjan

    Hi Bill,
    Read it. Its good that its hassle free i.e. no need to configure ports, proxies etc.. All are configured automatically but i wanted to know why only BROADBAND…?

  7. John Bent

    Hi Bill

    Thanks for this info – could be useful. However I’m a bit confused. Blurb says remote control is available with host’s permission but I can’t see how to activate this.

    Is it me or is remote control only available with the paid-for version.

    Kind regards


  8. I agree with your assessment of Team Viewer, but this new Log-me-in looks very cool as well. I know I’ll be getting that remote call for help soon from friends or relatives, I thin I’ll try it!

    • Bill Mullins

      Hey Mark,

      Uh, Oh! The friend and relative thing – the curse that’s laid on every techie. You know, when I go to a cocktail party, I now stand by myself in a corner and I tell no one what a do – it’s simple preservation. Otherwise, I’m expected to diagnose computer problems, all night long. I’ve learned! lol