Save Your Sanity – Let Teach Parents Tech.Org Handle Those “Help Me Out” Calls

imageHigh level computer users are often seen as built in tech support by family, friends, neighbors, co-workers; the good looking chick you’re chatting up at a party – the list goes on.

So, a “help me out” call, during the Christmas Season, is not at all an uncommon occurrence – if, you’re a high level computer user. But, you know that – which is why you’re going to change your telephone number to “unlisted”, or move out of the country.

From a personal perspective, I’ve learned over the years, that a verbal “solve my computer problem” walkthrough is a non-starter – in most instances. It’s a virtual certainty that some/most/all of the instructions, will have to be repeated – any number of times.

If you’re the type of “helpful friend” who has extraordinary patience, you’ll probably buy into this awkward arrangement. But, you will need prodigious patience – and, you’ll have plenty of opportunity to test it.

Rather than trudge down this twisty winding path, you might be better off directing your “client” to a terrific free resource  “TeachParentsTech.org”; a site developed by a group of Google employees which is, as they put it “ designed to help “kids” teach their parents about computer basics.” The group has developed a series of 50 plus instructional videos, dealing with computer basics – the type of basic issues that often confuse new users.

The following screen captures will give you some idea of what’s available on the site, and just how easy it is to link up with the correct instructional video. Click on a graphic to expand it to its original size.

image

image

This graphic illustrates how easy it is to select a video, choose the email message and get it ready to go.

image

Note: Make it clear that you expect active participation. In fact, insist on it. Unless you do, I can assure you that you will be the one doing all the heavy lifting. And, it’s this heavy lifting that, over time, sours many tech savvy users on staying in the “I’m a helpful tech savvy kind of person” game.

It doesn’t have to be that way.

If you sometimes think that you have a sign painted on your back, that calls out to the world – “I’m the go-to guy for all your computer woes”, you might just find this site invaluable.

Check it out here: Teach Parents Tech.

If you found this article useful, why not subscribe to this Blog via RSS, or email? It’s easy; just click on this link and you’ll never miss another Tech Thoughts article.

About these ads

2 Comments

Filed under Education, Help, Recommended Web Sites, Windows Tips and Tools

2 responses to “Save Your Sanity – Let Teach Parents Tech.Org Handle Those “Help Me Out” Calls

  1. Mal

    Hey Bill,
    Yes, yes, and yes!! I know the type of person you are talking about. I too have taken a big step back from spending hours talking and fixing computers, only to find within a few days/weeks that we are back to where we started. I do have a life, and aint going to spend it all fixing others problems. I’m a nice guy, but not that nice.
    Cheers